Frequently Asked Question
These guidelines are intended to help ensure the proper care and use of
MCS-issued Devices. This document does not list all applicable rules and
may be changed from time to time. In addition to following these guidelines,
students are expected to use common sense and good judgment to protect
their Device both on and off campus. Failure to follow these guidelines or
other applicable rules may result in disciplinary action and/or financial
responsibility for loss or damage.
• As Moore County Schools is providing you with a device, you are
expected to use this as your primary technology device throughout the
school day. Personal devices are discouraged and in some cases will
not be permitted on the MCS network. Students should not use a tablet
or their own laptops in place of the Chromebook they are issued.
• Although the Device is owned by Moore County Schools, it is your
responsibility to treat with great care the Device you are issued.
• Report concerns with your Device or online issues to a teacher or the
school’s Media Specialist. When necessary, plan to visit the media
center before school, during break or lunch, or after school.
• If you have been issued a protective bag to reduce the risk of damage,
keep your Device in the protective bag you have been issued by MCS
when the Device is not in use.
• Do not use your Device for any illegal purpose or in violation of any
MCS policy or procedure. Be aware that all Internet use and email
• Do not use your Device to make, receive, or transmit any words,
images, files, or other materials that are inappropriate in a public
• Do not loan your Device or its accessories to any other person.
• Do not share passwords or attempt to discover others’ passwords.
• Do not download or install any programs, files, or games from the
Internet or other sources onto your Device. All programs and files must
be installed only at the specific direction of MCS or through the MCSmanaged Application Portals.
• Do not delete, uninstall, or attempt to circumvent any hardware,
software, drivers, filters, or other programs or devices installed on
the Device by MCS.
• Do not tamper with computer hardware or software, attempt to
override or bypass Internet filters, change network profiles or
configurations, or “hack” or otherwise obtain unauthorized access to
any network, computer, file, or program.
• Do not attempt any repair or maintenance service yourself.
All repairs and maintenance must be done through an
authorized Moore County Schools representative.
General Device Care
• Do not “decorate” your Device in any manner (e.g. stickers,
markers, or paint) or otherwise scratch or in any way deface any
surface of the Device.
• Do not damage or remove any factory or MCS marking or labeling on your
• Do not open the Device housing, as doing so may void the warranty.
• Do not eat or drink while using the Device, as liquids and other debris
can damage electronic equipment.
• Do not use or leave your Device near any water source, such as a
sink, bathtub, or pool.
• Do not allow pets near your Device.
• Do not use your Device around activities or in areas where it might be
knocked over or damaged.
• Do not leave the Device on the floor, near table or desk edges, or in
sitting areas such as couches or chairs.
• Do not leave your Device in direct sun or in temperatures of 80
degrees Fahrenheit or above or in any location that falls below 32
• Do not leave your Device unattended in a public space or in a vehicle.
• Do not check your Device as luggage at an airport or in connection
with other forms of transportation.
Carrying the Device
• Always close the lid before moving your Device, which sends the Device
• For prolonged periods of inactivity, shut down the Device completely
before closing the lid. This will help to conserve the battery.
Taking Care of the Screen
• Take particular caution with the screen, which is very susceptible to
damage from excessive pressure. Avoid grasping the Device by the
screen with any force.
• Do not stack books or other objects on your Device since pressure
can crack the screen.
• You may clean the screen as you would a camera lens or a good pair of
glasses (i.e., use anti-static cloths or lens cleaners designed specifically
for camera lenses and glasses).Do not use glass cleaners, sprays,
soaps, or anything else to clean your screen.
Maintaining Your Battery
• You are expected to come to school with a fully charged battery. Each
night when you go to sleep, so does your Device. Plug it in for a good
• When charging, protect the device by using a surge protector whenever
• Only use the charger that was supplied with your device. Using an
incorrect charger could lead to a fire hazard.
• During the school day, the Device should be in your immediate
vicinity or in your locker.
• You remain responsible for the security of your Device during afterschool activities. Keep it with you or locked in a classroom or other
• Take your Device home every night unless you have permission to
leave your Device in a secure location at school.
• We all need to be conscientious of our surroundings. If you see an
“unattended” Device, be a good citizen and take it to the main
• Your school may adjust these logistics based on Remote Learning
needs. Follow the guidelines provided by your school
administration for daily logistics.